How To Pause Your Monthly Membership

Students enrolled in the monthly auto renew membership program may elect to freeze their autopay charges once per year according to the policy below:

You may freeze your autopay schedule once per year at any time for a fee of $15 per month. The freeze is activated at the start of the next billing cycle and may be requested in monthly increments for up to 6 months.

To request the freeze, send your written request to

Following the end of your requested freeze period, your monthly auto-renew will automatically be reactivated. Your autopay schedule may be canceled at any time after the initial 3 month commitment has been completed.

A completed autopay cancellation request must be received at least 30 days in advance of your billing cycle (example: if you are scheduled to be charged February 14th and you want to cancel for the month of February, you must submit a cancellation form by January 15th). We will follow up directly via email or phone to confirm the freeze.